We are committed to business excellence.

• We value our customers and strive to satisfy their needs and expectations.
• We measure business excellence against best-in-class performance and customer feedback to drive continuous improvement.
• We conduct our business with emphasis on enhancing long-term shareholder value.
• We share our success with our people, encourage and reward team and individual accomplishments, and provide opportunity for personal growth.
• We conduct our business and manage our people with integrity and fairness.

Krish A. Prabhu, Chief Executive Officer and President

GQS.01.01.0001
Rev F, March 2004