Policies for Tellabs Product Support

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Tellabs Global Warranty Policy

This Policy describes the warranty periods for Tellabs Products and Services.

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Tellabs Global Repair and Return Policy

This Policy describes Tellabs' processes and guidelines for repair and advance replacement services for Tellabs Products that are in-warranty or out-of-warranty.

Tellabs North America Pay-Per-Incident Support Services Policy

This Policy describes Tellabs' operational support services for in-warranty Hardware and Software that are defective or not performing in conformance with Tellabs' specifications. In addition, this Policy describes Tellabs' operational support services for out-of-warranty Hardware and Software provided on a pay-per-incident basis.

Tellabs Global Used Equipment Policy

This Policy describes Tellabs' obligations regarding Tellabs hardware and software products that have been purchased or otherwise obtained from parties other than Tellabs or an authorized reseller.

Tellabs Global Manufacturing Discontinued Policy

This Policy describes Tellabs' processes for initiating Hardware and Software Manufacturing Discontinued (MD) notices, details the contents of an MD notification and describes Tellabs' operational support services for MD products.

Tellabs Global Software License Transfer Policy

This Policy describes the transfer of Tellabs Software in connection with the sale of used Tellabs equipment. In addition, this Policy details the obligations of customers when buying and deploying used Tellabs equipment containing Embedded Software. This Policy helps ensure the integrity and quality of Tellabs' Software and maintain and protect Tellabs' goodwill and intellectual property rights.

Irreparable Guidelines

This guideline describes the conditions under which a unit may be deemed irreparable.

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